fraser 11:40 Thu Jul 14
Samsung Warranty
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Anybody had any joy with these cunts.
Fridge has packed up on side by side fridge freezer, just had over 2 years, has a 5 year warranty.
Samsung were very reluctant to send an engineer. But eventually arranged one through a third party
They were supposed to come yesterday, gave us a tracking email with a graphic of a van doing all it's stops.. Got to us then nothing.
The wife has called them this morning and they've said the engineer called her yesterday at 3.30pm..and she told him it was fixed now.
So our job is closed.. Googled reviews about them, nearly everyone saying the same, not turned up. Lied about phone calls.
I can only assume this is driven by Samsung as what would be in it for them and surely they would lose the contract
They've eventually agreed to come back tomorrow, no apology. Said they have no idea why the engineer would say that.
Yes I've tried wiping my knob on it.
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Replies - In Chronological Order ( Show Newest Messages First)
joe royal
12:45 Thu Jul 14
Samsung SPLAT!!!
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(nt)
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fraser
12:47 Thu Jul 14
Re: Samsung SPLAT!!!
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Bit early Joe.. But seems that way...
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Bungo
12:56 Thu Jul 14
Re: Samsung Warranty
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I usually assume that most manufacturers have no interest in servicing or repairing their goods, so they farm the whole thing out to a third party to keep their focus on their new items.
Whilst I am sure they are happy if the third party company does a good job, I get the sense that most are so focused on shifting new units, that if they lose a few customers from poor follow-up by the third party, then so be it. 😒
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fraser
1:09 Thu Jul 14
Re: Samsung Warranty
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But this third party company has an appalling reputation of just not turning up and lying, so how do they stay in business?
Will have to see what happens tomorrow.
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⚒️
1:24 Thu Jul 14
Re: Samsung Warranty
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Can he play LB?
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Side of Ham
1:43 Thu Jul 14
Re: Samsung Warranty
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*Makes note to add Samsung to list of electronics companies to give a miss.
Thanks for flagging this Fraser.
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fraser
1:48 Thu Jul 14
Re: Samsung Warranty
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SoH - You're welcome, but are there any decent ones left?
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Vonster
2:38 Thu Jul 14
Re: Samsung Warranty
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Bought an LG TV the other day; nothing worng with it but they force you to register to 'activate' the warranty. Its basically a ruse to harvest your data and hard sell you an extended warranty. Ive had emails, phone calls and post from these pricks now
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Hermit Road
2:59 Thu Jul 14
Re: Samsung Warranty
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I could be wrong but I think your receipt is your warranty and you don’t have to register to activate it. The warranty is a legal requirement that is part of the sale and is activated by you giving them your money in exchange for the goods.
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1964
3:28 Thu Jul 14
Re: Samsung Warranty
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Par for the course these days.
I had a painter give me a quote for some work, shook my hand and arranged a date, Didn't turn up.
Had a new roof which I have an issue with, emailed, phoned. Over 2 months now and still hasn't visited to assess and correct. Got my money. Prick!
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zico
3:46 Thu Jul 14
Re: Samsung Warranty
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So many take the piss. Had to get a new shower from Mira. Engineer refused to install it as previous plumber had apparently used a resin to seal the internal pipes. To be fair they discounted the shower but I had to get a plumber to fit it. Made a whining noise when you turned full on within weeks but Mira wouldn't do anything because it wasn't their engineer who installed it! Have a workaround now where you turn on only a little then slowly to full power. Now though 13 months in, so one month out of warranty it has a high pitched drone. Do I go back to Mira or the plumber? Pain in the arse.
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Mike Oxsaw
4:19 Thu Jul 14
Re: Samsung Warranty
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AS this seems to be the "Whine about products & services" thread, had the lamp on my Air Frier blow the other day only for Tower to since inform me that it's not a replaceable part.
How the fuck can a light bulb be not replaceable?
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Vexed
4:25 Thu Jul 14
Re: Samsung Warranty
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Oxsaw in 'unable to change a lightbulb' non shocker!
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Mike Oxsaw
4:48 Thu Jul 14
Re: Samsung Warranty
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None of my staff - valet, butler, maid or chauffeur can change it either, because it's designed that way according to the people that concieved, built and sold the fucking thing.
How very fucking "green" of them as - apart from the lamp, examples of which are available to buy online - everything else is fine but I've now got to add to the world's rubbish mountain by dumping it so that TOWER can save a few pence.
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fraser
5:02 Thu Jul 14
Re: Samsung Warranty
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Air fryers, Tv's, showers, roofs.. You fucking useless cunts.. How does this help with my Samsung fridge freezer :-)
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Vexed
5:03 Thu Jul 14
Re: Samsung Warranty
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Throwaway culture innit? You buy cheap you buy twice Michael son.
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Side of Ham
5:07 Thu Jul 14
Re: Samsung Warranty
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fraser 1:48 Thu Jul 14
No, not really, although I do try to get my 'white goods' if we are still allowed to say that, from somewhere like John Lewis as they tend to stock the consistent brands and have their cover on things and don't seem to step away from a problem if their name is associated with it.
That might have changed since covid etc.....
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Mike Oxsaw
5:08 Thu Jul 14
Re: Samsung Warranty
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It wasn't cheap.
Well, OK, for me it was, but for the likes of you I doubt it.
In any case, poor design, whatever the relative cost, is adding to the rubbish on the planet - and your posts already seem to have cornered that market, in Spades.
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Side of Ham
5:09 Thu Jul 14
Re: Samsung Warranty
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Oh, just a little bit of info if you are thinking of buying an AEG product it is now Italian not German owned........
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bruuuno
5:12 Thu Jul 14
Re: Samsung Warranty
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Samsung need to send an engineer to wipe his knob on you, they’ve made it so that the old methods don’t work. Welcome to 2022
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